“True friends stab you from the front” — that is was Oscar Wilde said and presumably he had some true friends.
In my work, I might say, “I’ve got your back but watch your front.” By that I mean, I will “pat-pat-pow” and it might cause you to stumble a bit.
I think that 80% of confrontation is finding the good and pressing it into my client-friend. That is the “pat” and I do it lots because there are lots to affirm in most everyone. And about 20% is the “pow” or the zinger. Watch for the zinger.
I think of pats a lot in my work. This is finding good and commenting on it. Clients say “thanks” and I say, “It’s not a compliment; its an observation.” Not candy-floss sweetness but what is visible to me but unseen by them.
I think of pows a lot in my work. What will provoke the deepest and most lasting change? How do I de-concretize his thinking or believing? How can I help her get unstuck her without harming her? Can I maintain empathy all the while stabbing them from the front like a true friend? And sometimes I think, “WWJD” (as in, “What Would Jesus Do?”).
Normally, I am not too anxious about tension and conflict, but I sure hate harming someone. In fact, I think my job is to create tension and conflict as in, “true friends stab you from the front.” But I will not stab you in the back.