Booking “A-Head,” Cancellation-Watching, Headaches and Other Painful Stuff
If you have tried to make appointments with me (Paddy), you will see a busy online calendar. Most of the folk I visit with book several weeks or a couple of months in advance. And, they book 3-5 sequential appointments to make sure that they get the times they wish.
I recommend that couples, families and individuals work to obtain appointments every 2nd week for several months. Booking ahead is the only way this works. This takes planning. It is head-work. Since I only work Mondays and Thursdays (and some other mornings as it suits me), my limited schedule makes it difficult for some to get the time they wish. If you use your head, it should work out okay.
I know that not getting hoped-for appointments is frustrating. I have had a few headaches over this as well. I respect your time and the effort it takes to create these visits. And you do create the visits – I don’t.
Some kindly folk ask, “Why don’t you add a day or so?” I go on and on about my grandchildren and how they need me (etc.), or how old I am and how I like my folding e-bikes. So don’t ask. You will get a sermon.
Did you notice that I don’t have a lovely admin person answering your calls? But the good news is that my online booking pro never sleeps or takes lunch breaks and works on stat holidays. You can book into my schedule at any time of the day or evening that you want. My booking system will never get mad at you. You can also cancel appointments without guilt (but give me 48 hours or time to replace the hour) and reschedule around your exercise class.
Here is some stuff you need to know to make working with me a bit easier, therefore, fewer headaches for both of us.
#1 Book online for the first appointment you can get, and then book a bunch later (say 3 or 4) when time works on my calendar and your schedule. By the way, it is a lot easier to cancel or reschedule than it is to book – you do this through the emails you receive from my booking machine.
#2 Book “a-head.” If you need crisis counselling (urgent care within a couple of days) you will need to contact a crisis care line or Family Services. I used to supervise at a crisis line in Coquitlam and was a therapist with Family Services in West and North Van, and they are great. But for me, plan ahead. (Now read #3.)
#3 Now that I have said all this about crises and urgencies, you can ask if I can make an exception for you (you ask by email rather than phoning). For these urgent times, I prioritize families I am already seeing, not newbies. But whatever your circumstance, email me and I will do my best to refer or guide your next steps.
#4 Watch for cancellations once a day and especially on weekends when most people reschedule. Today is a Monday and I have had 3 cancellations for the coming week and 2 have been filled. So I had an extra hour that was visible on my calendar. Go ahead and grab it.
#5 If you cancel without giving me 48 hours notice, or if I cannot fill the time, 2 things will happen. You will get charged for the missed time (sorry), and somebody else misses their chance for the spot. This is where headaches happen. I ponder and ruminate and then send an invoice. Shoot! I hate to do this. But I do. Then you get pissed off and start dissing me. I hate that too.
Finally, my “book a-head” photo tells you that I am on holiday — you can tell by what I am reading including “Harry Potter and The Goblet of Fire”.
Back to vacating. See you soon.
[This was first written in 2017 and has been updated.]
[You can respond to this blog or anything else you see on my web site by emailing firstname.lastname@example.org.]