Opening the Office Door: The Ducks In-Person and In-Office

By the middle of summer, we should be opening our doors to in-person counselling. Good news for those tired of staring at computer monitors (like me)! And for those who like the convenience and lack of commute, we are still offering counselling via Doxy and Zoom. Two more open doors!

If you decide at any time that you would feel safer or prefer to meet online, then we shall do that. Reimbursement for telehealth counselling with extended health insurance has not been a problem; however, if your insurance plan disallows a claim you will be responsible for payment.

Here is some info already published on our website that will orient you to our care for you during the pandemic. There are a few other blogs published on the topic as well.

If you wish to meet in person, there are a few cautions to understand and ideas to respond to.

• You will only keep your in-person appointment if you are symptom-free. If you are feeling unwell, please cancel as quickly as you are able. No fee will be assessed for cancelled fees related to sickness. Still, give us 48 hours if you can.

• If you have any symptoms of the coronavirus (self-check), I trust that we can meet online — rebooking can be difficult for you and for me.

• Please wait in your car or outside the office door (enjoy the bench) until you are called/texted/emailed to come inside for our appointment.

• We will provide hand sanitizer when you enter the office.

• Bring your own coffee mug if you wish our Nespresso. Mmm.

• Please bring your own mask if you wish, or if you feel therapy in any way compromises social distancing.

• Please keep a distance of 6 feet or so — no need to bring a noodle; we can approximate. And, sorry to say, no hugs, handshakes or high-5s. Waves and bows work too.

• Please do not bring children or infants to therapy at this time.

• Please take whatever steps you can between appointments to minimize your exposure to covid.

• If you have work that exposes you to other people who are infected, please cancel your appointment and replace it with online therapy. Again, give us as much time as you can.

• If a resident of your home tests positive for the infection, let me know and we continue with online appointments.

All this goes both ways. If Carole or I or anyone in our home or family bubble has covid symptoms, we will contact you as quickly as we can. Then we will discuss other possibilities including using online and screens. If there should be a resurgence of the virus, we will notify you and return to online therapy.

As you can see, we are taking your health seriously. And we are doing it for us too. We want to be able to visit with our grandchildren on our non-workdays and we sure don’t want them infected.

We look forward to working with you.

Paddy and Carole

Pandemic

Pandemic

What if you thought of it
as the Jews consider the Sabbath—
the most sacred of times?
Cease from travel.
Cease from buying and selling.
Give up, just for now,
on trying to make the world
different than it is.
Sing. Pray. Touch only those
to whom you commit your life.
Center down.
 
And when your body has become still,
reach out with your heart.
Know that we are connected
in ways that are terrifying and beautiful.
(You could hardly deny it now.)
Know that our lives
are in one another’s hands.
(Surely, that has come clear.)
Do not reach out your hands.
Reach out your heart.
Reach out your words.
Reach out all the tendrils
of compassion that move, invisibly,
where we cannot touch.
 
Promise this world your love–
for better or for worse,
in sickness and in health,
so long as we all shall live.
 
–Lynn Ungar 3/11/20

Tele-Psych with Paddy and Carole (Video-Counselling with Doxy.me)

For the coming weeks, Paddy and Carole will be counselling, cajoling and comforting over Doxy.me, a hyper-secure teleconferencing system. (Did you see the pun? “Doc-see-me.”) If you have made in-person appointments with me or Carole, these will be changed to tele-psych appointments over Doxy unless you email me. I don’t recommend longer than an hour, so longer appointments might be abbreviated as needed.

Using Doxy, you don’t need to download anything — you just get an email from me on the time you have booked. Click that and you are in.

To go directly to Carole’s Doxy waiting room, click here.

To go directly to Paddy’s Doxy waiting, click here.

We are moving from Skype and FaceTime to something that is simpler and more secure. You can look up Doxy.me here. It will take you a couple of minutes to orient, but it is pretty basic and easy to use.

Having said this, if you need to visit us at our office, this can be arranged for exceptional circumstances (“What! You don’t have a webcam or a smartphone?!”). In this case, please read my blog “Current Covid-19 Concerns.” This will explain our approach to minimizing contact and thwarting this disease should you visit our home office.

Prior to starting video-counselling, I want to go over a few things with you. Here is my list.

  • There are obvious benefits to video-counselling. If you are out of the Vancouver area or if you have some sickness. Some busy business folk who are trapped in meetings video-call me from their offices and cars!
  • There are some risks too. We are using technology (and wires and stuff, that I don’t know much about) to make this work. This is why we are switching to Doxy.me. It is just more secure.
  • Confidentiality still applies to all telepsychology services.
  • We will not record our sessions and I can’t see why we would wish a recording – so we won’t record. We hope that you won’t either.
  • Note that you need to use a webcam or smartphone during the session. Otherwise, it is much more difficult with simply voice.
  • It is important to be in a quiet, private space that is free of distractions (including a cell phone or other devices) during the session. Kids can be a problem too.
  • It is important to use a secure internet connection rather than public/free Wi-Fi (eg Starbucks).
  • It is important to be on time. If you need to cancel or change your tele-appointment, you must notify us in advance by phone or email. Can you give us a day or so? Sure helps us.
  • We need a back-up plan (e.g., a phone number where you can be reached) to restart the session or to reschedule it, in the event of technical problems. Make sure we have your phone number.
  • You should confirm with your insurance company that the video sessions will be reimbursed; if they are not reimbursed, you are responsible for the payment.
  • As your psychologist, I may determine that due to certain circumstances, telepsychology is no longer appropriate and that we should resume our sessions in-person.
  • Get your coffee or pour your tea and let’s get going. Connect with Doxy.me.

 

Best to you all and stay healthy.

Paddy and Carole

Current COVID-19 Concerns

PLEASE NOTE: We (Paddy and Carole) are not visiting with our client-friends at our home office until mid-summer. Our online platform is Doxy.me (see below). We can also use Zoom if you prefer, as they have improved their privacy practice.

By mid-July or August, we will reorient to our office for those who wish. We will still offer telepsychology throughout the coming months and into the Fall

But we do look forward to visiting with you face to face.

 

To our clients and friends,

With concerns around COVID-19 (“coronavirus”), Carole and I want to provide you with our response to meeting with you and your family over the coming weeks. Almost all of our sessions will be changed from in-office meeting to meeting online through Doxy.me. Doxy is much more secure than Skype or FaceTime and does not require a download on your side. We take care of all the admin.

Here are our current thoughts about visiting with you in our home office:

If you are unwell, please stay at home! We will not charge you for appointments cancelled due to sickness – but still, give us a day or two if you can. We can connect on Doxy.me if you wish. Just let us know.

Please do not bring your infant and toddler children to appointments. I (Paddy) will miss your little people but I shall overcome!

We will sanitize throughout the day and between appointments. The bathroom has disposable paper towels and single-use cloth towels. Between appointments (usually 15 minutes), we will sanitize surfaces where germs may collect. We have hand sanitizer available for your use as well. Please bring your own masks if you wish them.

Sorry but no hugs or handshakes for a while. We can bump elbows, bow reverently or kick boots! And you can bring your own slippers if you would like.

That’s it! If you have any questions, please email us at life@theducklows.ca and we will respond ASAP.

  • Carole’s Doxy waiting room is called Carole’s place (“carolesplace”) and you can find it here.
  • Paddy’s Doxy waiting room is called Paddy’s place (“paddysplace”) and you can find it here.
  • For more information on telepsychology with Paddy and Carole, click here.

Be well,

Paddy and Carole Ducklow