Frequently Asked Questions

What are your office hours?

We do not counsel or coach on weekends or in the evening. Paddy’s time is restricted to Mondays and Thursdays due to his grand-parenting and various other activities as a psychologist. We also have three+ offices: Paddy is in the Park Royal office and Carole is in their home office in Horseshoe Bay, West Vancouver. David works out of his home and in various public facilities in North Vancouver (e.g. libraries, coffee shops) for his intentional tutoring. See the Contact page for directions.

How long do I have to wait to see you?

Carole usually has a 1-2 week waiting list. Paddy’s can be longer. We are not normally able to do crisis or “right now” kind of counselling though Paddy has opened up time on a Friday morning spot in our home office — please see the booking app for details. If we cannot see you within a couple of weeks, we are happy to recommend another counsellor or agency that you might wish to contact. You can also check out our Counsellor Referral List under “Tools.”

What are your fees?

These can vary a bit. Both Paddy and Carole charge a bit less than the recommended fees of our professional organisations (about $200 per hour since 2012). David’s fees float between $50-75 per hour. Paddy charges $175 and Carole charges $160 per hour. Please contact us through email for an estimate of costs and the approximate number of counselling sessions that we recommend. This will both help you to budget for counselling and understand the importance and time commitment that is required.

Paddy’s costs may be covered under your extended health insurance as a “Psychologist” and Carole’s may be covered as a “Registered Clinical Counsellor (RCC).” Make sure that you consult with your extended health for the coverage ad the amount allowable under your program.

What if I cancel an appointment with you?

You are required to cancel 48 hours prior to your appointment to avoid paying the fee for the counselling hour. Unavoidable medical emergencies are an exception to this agreement. Also, if you are delayed by traffic or weather conditions, let us know by phoning 604-209-4210. We are pretty reasonable. And, if we are able to fill your cancelled appointment time with another client, no cancellation fee is assessed.

Do Carole and Paddy sometimes counsel together?

No, the cost for this to most clients is prohibitive. (Anyway, we would probably argue about what is to be done.)

How do we connect with you?

Check the Contact page on our web site. Carole, Paddy and David’s way of connection are all different.